Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it - unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Change-of-Mind Returns

At present, every ByDANIMITE product is made to order, which means change-of-mind returns are not available - please see Print-on-Demand Items below. We kindly ask that you be thoughtful before placing your order - check sizing guides, color options, and product details so we can all save time. If we introduce ready-made stock items in future, change-of-mind returns will apply to those only, within 14 days and in original condition, with return shipping at the customer's cost.

Print-on-Demand Items

As our printed products are made to order, we are unable to accept change-of-mind returns on print-on-demand or customized items. Returns on these products are only accepted if the item arrives damaged, defective, or incorrect.

How to Start a Return

To start a return, contact us at hello@bydanimite.com. Once your return is approved, we will provide you with the return address and full instructions by email. Items sent back without prior approval will not be accepted.

Return Shipping Costs

Return shipping is the responsibility of the customer, except where the item arrives damaged, defective, or incorrect - in which case we will cover return shipping in full.

Damages and Defects

Please inspect your order upon receipt and contact us immediately at hello@bydanimite.com if your item is defective, damaged, or incorrect so we can resolve the issue promptly.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval and you haven't received your refund, please contact us at hello@bydanimite.com.

Exchanges

The fastest way to get what you want is to return the eligible item and, once accepted, place a new order separately.

Non-Returnable Items We do not accept returns on:

• Sale or discounted items
• Gift cards
• Custom or print-on-demand products (unless damaged or defective)